Policies
The Practical Details.
Privacy, terms, shipping and returns. Last updated September 2026.
Privacy
How First Gear Tot collects, uses, and protects your information.
What we collect
When you place an order or contact us, we collect your name, email address, shipping address, phone number, and any personalization you enter. When you browse, we may collect basic technical data such as browser type and pages visited.
Payments
Card payments are processed securely by our payment processor. We never see or store your full card number.
How we use it
We use your information to prepare and ship your order, send order and shipping updates, answer your questions, and prevent fraud. We don’t sell your personal information.
Who we share it with
We share only what’s needed with the partners who produce and deliver your order, process payments, and host this website.
Cookies and storage
We use your browser’s storage to remember what’s in your cart. You can clear it at any time in your browser settings.
Your choices
You can ask us to access, correct, or delete your personal information at any time by emailing hello@firstgeartot.com.
Terms
The terms that apply when you use this website or buy from First Gear Tot.
Orders
By placing an order you confirm the information you provide is accurate. We may cancel an order if a product is unavailable, a pricing error occurs, or payment can’t be verified; if we do, you’ll receive a full refund.
Prices
Prices are shown in US dollars and may change without notice. The price charged is the price shown at checkout.
Product appearance
Photos are representative. Colors and finishes may vary slightly from what you see on screen.
Returns
Returns and refunds are covered by our Returns policy.
Intellectual property
All designs, text, and images on this site belong to First Gear Tot and may not be reused without permission.
Contact
Questions about these terms? Email hello@firstgeartot.com.
Shipping
Every order ships with tracking.
Processing time
Orders are prepared in 2–4 business days. During the holiday season, allow up to 2 extra business days.
Delivery time
We ship within the United States. Delivery takes 3–7 business days after your order ships, and you’ll receive a tracking link by email.
Shipping cost
Shipping is a flat $5.95 per order. Orders over $60 ship free.
Where we ship
We ship to all 50 US states and Washington, DC. We don’t ship internationally yet.
Lost or delayed packages
If your tracking hasn’t updated in 5 business days, or a package is marked delivered but hasn’t arrived, email hello@firstgeartot.com with your order number and we’ll help.
Returns
If something isn’t right, we’ll make it right.
Damaged or defective items
If your order arrives damaged, defective, or different from what you ordered, email hello@firstgeartot.com within 30 days of delivery with your order number and a photo. We’ll send a free replacement or issue a full refund — your choice.
Change of mind
Unused items in original condition can be returned within 30 days of delivery for a refund of the item price. Return shipping is paid by the customer.
Order changes and cancellations
Need to change something? Email hello@firstgeartot.com within 12 hours of ordering and we’ll update or cancel your order before it’s prepared.
Refunds
Approved refunds go back to your original payment method within 5–10 business days.